I want to speak to you directly about Covid-19. This pandemic hasn’t yet had a drastic impact on the Maritimes. Hopefully it won’t in the coming weeks and months. But Italy serves as a warning for all of us: this highly transmissible virus can hit hard and cause casualties. Amherst Veterinary Hospital needs to change the way we provide care, in the short-term, in order to ensure we can continue our work in the long-term.
Your health, the health of your pet, and the health of our staff are of paramount importance. We will no longer invite clients to wait inside our facility in the reception area. We ask, instead, that you a) remain in your car and notify us of your arrival by cell phone, or b) ring the doorbell at the front door to alert us to your presence. When we are ready for your appointment, a staff member will come to your vehicle to get you and your pet. We are restricting access to a single client per appointment. We apologize for any emotional strain this causes, but minimizing human contact is in the best interests of everyone. In the case of euthanasia, we will (of course) accommodate immediate family but, regrettably, cannot extend access further.
We are limiting some of our services but none that will have a profound impact on your pet’s long-term health. We will be postponing elective surgeries and procedures. For example, a spay or neuter is an elective procedure under most circumstances. So are some dental procedures. Vaccines for puppies and year-olds will be performed, but adult dogs have more flexibility when it comes to follow-up boosters; we ask for your understanding if we request postponing a procedure a couple of months in cases that should not impact your pet’s well-being.
Any appointments already booked can continue as planned unless you hear from us with a change.
We will continue to sell food and provide prescriptions. We ask that you phone-in orders (allowing 24-hours for prescriptions if possible) and come to the parking lot for pick-up. A staff member will bring your products to you. We recognize this may occasionally be clumsy and ask for your patience as we try to negotiate this difficult set of parameters.
Amherst Veterinary Hospital will remain a 24-hour facility, with after-hours emergency care always available. If your pet is in crisis, we are here.
Call us. Ask questions. If you are self-isolating and your pet needs medical attention, get in touch. Let’s work together to try and find a way to handle the situation. We want to help. It’s our job to help you navigate your pet’s health, and we promise to do our utmost to continue doing that in an effective and compassionate way.
Thank you for the support you’ve given us for so many years. We love this community and are proud to be a prosperous business and employer in Cumberland County and Sackville, NB. This crisis will pass. We look forward to serving you now and under less trying circumstances in the future.
Tanya Sparling DVM, CCRT Owner,
Amherst Veterinary Hospital and Tantramar Veterinary Hospital