About Our Hospital

I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

Please try not to panic, but call us right away. If it’s outside our normal business hours, call and our answering service will contact one of our veterinarians and they…
Why is my veterinarian referring my pet to a specialist?

Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer…
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.
What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…
I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and do offer pre anesthetic testing before surgery and monitor your…
I think my pet ate something that’s making it sick, and it has lost consciousness/is having seizures/trouble breathing. What should I do?

During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. Outside normal…
I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
Why do you check my dog’s weight every time he/she comes in for a visit?

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…
My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…